What this service is
Chronic Pain Relief provides exercise therapy, corrective exercise and health coaching in Scarborough, Ontario. Nadeem Tejani is an Exercise Therapist, NASM Corrective Exercise Specialist and Health Coach.
This is not a medical, physiotherapy, chiropractic, massage therapy or acupuncture service. We do not diagnose medical conditions, we do not prescribe medication, and we do not provide hands-on treatment, adjustments or needling.
Nothing on this website — including the articles, the free guides, and the condition pages — is medical advice, a diagnosis, or a substitute for care from your own physician or a regulated health professional. It is general education.
Before you start exercising
Check with your doctor before beginning any new exercise program, especially if you have an existing medical condition, are pregnant, or have had recent surgery.
See a physician first if you have any of the following: numbness or pins and needles, weakness in a limb, loss of balance, loss of bladder or bowel control, fever alongside your pain, unexplained weight loss, pain that wakes you every night, or pain that started after a serious injury, fall or accident. Those signs need medical assessment before any exercise plan.
Taking part in exercise carries some inherent risk. You are responsible for working within your own limits and for stopping and seeking advice if something hurts in a way that concerns you.
Results
Testimonials and results shown on this site are individual experiences shared by real clients. They are not a promise or a guarantee of what will happen for you. Outcomes depend on your body, your history, other conditions you may have, and how consistently the plan is followed. We do not guarantee any particular result or timeframe.
What personal information we collect
- Your email address — if you enter it to receive one of the free guides or to join the email list.
- Anything you send us — your name, phone number and message if you email, call or text us.
- Booking details — if you book a visit, your name, phone number, email and the time you picked go into HighLevel, the system we use for bookings and client records.
- Your pre-visit form — before your free visit, we ask you to fill in a short form: where it hurts, what makes it better or worse, how long you have had it, what you have tried, any injuries or health conditions, and two safety questions. This is health information. We only keep it if you tick the box to agree. You can still come to your visit without filling it in.
- Basic website analytics — aggregated, non-identifying information about which pages are visited and roughly where visitors come from. We do not use this to identify individuals.
The pre-visit form is the only place we ask for health information, and we only ask for what we need to get ready for your visit. We do not ask for insurance numbers or payment details online.
What we do with it
- Send you the guide or information you asked for.
- Reply to your question.
- Get ready for your visit. Nadeem reads your pre-visit answers before you come in, so your visit time goes to testing, not paperwork.
- Keep you safe. If your answers show a sign that should be checked by a doctor first, Nadeem gets a text and an email so he can call you before your visit. These alerts do not include your answers.
- Send texts and emails about your booking, like confirmations and reminders. Reply STOP to any text to stop them.
- Send occasional emails about pain, movement and what we are doing — only if you opted in.
- Understand which pages on this site are useful, so we can improve them.
We do not sell, rent or trade your personal information. We do not share it with anyone for their own marketing.
Who can see your pre-visit answers
Nadeem reads them. They are kept in your client record in HighLevel, not in an email inbox. Our HighLevel account is set up and supported by an outside marketing agency, which can access the account to keep it running. HighLevel can also access it to provide its service. We do not share your answers with anyone else unless you ask us to, or the law requires it.
Services that handle data on our behalf
This website relies on a small number of third-party services. Each has its own privacy policy:
- Vercel — hosts the website.
- FormSubmit — delivers the guide and contact forms to our inbox.
- HighLevel (also called LeadConnector) — our booking and client system. It stores bookings, contact details and pre-visit form answers, and sends our booking texts and emails.
- Google Analytics — counts visits and shows which pages get read.
- Meta — runs the Meta Pixel on this site, which records page visits so we can measure our Facebook and Instagram ads.
- Google Maps — the embedded map showing our location.
- YouTube — the embedded videos. YouTube may set cookies once you press play.
Where your information is stored. Some of these services are based outside Canada. HighLevel is based in the United States, so your information may be stored or handled in the United States or other countries. While it is there, the laws of that country apply, and authorities there may be able to access it.
Email and unsubscribing
We only email people who asked to hear from us. Every email we send includes an unsubscribe link, and we will act on it. You can also simply reply and ask to be removed, or contact us using the details below. This is in keeping with Canada's anti-spam legislation (CASL).
Cookies
This site uses cookies for measurement. It uses Google Analytics, which sets a cookie so it can tell a returning visitor from a new one and count visits properly. That data is aggregated — it tells us that a page was read, not who read it. It also uses the Meta Pixel, which records page visits so we can measure our Facebook and Instagram ads.
Your browser may also store a small local flag to remember that you have already unlocked a free guide, so you do not have to enter your email twice. Embedded YouTube videos and the Google Map may set their own cookies when you interact with them.
The first time you visit, a notice at the bottom of the screen lets you accept or decline. Declining switches Google Analytics off for you, on that visit and every one after it, and clears the cookies it had already set. The Meta Pixel only runs if you click Accept. The site works exactly the same either way.
You can also block all of it with your browser's cookie settings, or with Google's opt-out add-on.
How long we keep it
We keep email addresses for as long as you want to hear from us, and enquiry messages and pre-visit form answers for as long as they are useful for looking after you as a client. Ask us to delete your information, including your form answers, and we will.
Your rights
Under Canadian privacy law (PIPEDA), you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You can also take back your agreement for us to keep your pre-visit answers at any time. Contact us and we will take care of it.
Children
This website is aimed at adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
If this policy changes, the updated version will be posted on this page. Last updated: November 9, 2026.
Contact
Chronic Pain Relief
1585 Markham Rd, Suite #401, 4th Floor, Scarborough, ON M1B 2W1
(416) 841-7732
nadeem@chronicpainrelief.ca